Arts & Humanities AV Store

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• Under no circumstances can we accept drop-ins/walk-in bookings, this includes staff.

• Bookings must be made at least 24 hours in advance and can be made up to 30 days in advance of the collection date.

• All queries must be directed to ahavstore@mmu.ac.uk. The team will respond to you within 24 hours.

• All equipment bookings must be collected from the AV Store. You must adhere to the exact date and time for collection and return.

• All bookings must be made through Connect2. Please do not email the AV Store requesting bookings.

• Fines will be issued for late equipment.

• You will not be issued with any equipment without your staff/student ID card.

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How to Book Equipment for Extended Use Over University Breaks

If you require equipment for use during university breaks such as Summer, Spring, and Winter breaks, please follow the outlined booking procedure below:

1. Book the equipment up to 5 working days from your chosen collection date/time.
2. Email the AV Store your booking number and your required return date/time.
3. We will extend your booking and the Connect2 booking system will email you confirmation.

Upon receipt of your email, we will extend the booking on your behalf and provide confirmation directly to your inbox.

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Password Reset

To change your password simply login to a PC and then press CTR-ALT-DEL and select change password from the menu. You can then enter a new password and log off. Then logon with your newly set password and try Connect 2 again.  If you are not at university then you can call 01612474646 and ask IT&D to change your password for you or visit this link below:

Microsoft Online Password Reset

After your password has been reset

• First, log in to another university system (for example, Moodle or a Windows PC on campus).
• Once you’ve successfully logged in there, try logging into Connect2 again.
  
  

Help

❓Frequently asked questions and answers...✅

Q: Why can’t I sign into the booking system at all?

A: HAVE YOU COMPLETED THE AV STORE INDUCTION? If you have completed the induction, Double check you are using the correct Connect2 page and username and password. The username is your ID number and your chosen password. If you haven’t already chosen a password then it will be your default one (For example your date of birth, 10April24). The password is the same password you use to log in to your emails. If this is correct and still not working contact IT services and request a password reset.

Q: Why can’t I book the equipment I want?

A: Not all equipment is available to all users.  There are some restrictions based on course and/or year, and some access requires you to have completed the specific induction process for that equipment.
You will need to complete the AV Store induction to borrow any equipment.

Q: I’m not part of the Arts & Humanities department, can I still book and use the equipment?

A: Equipment and facilities available through this booking system are not available to everyone at the University, they are restricted to courses.

Q: Where can I collect equipment booked from the AV Store?

A: AV Store Chatham 1.19, Faculty of Arts and Humanities

Q: Can you make a booking for me?

A: Users are responsible for making their own bookings however staff can advise if users are having difficulties. 

Q: I successfully completed the AV Store induction and the quiz and still don’t have access! Why not?

A: It can take up to 48hrs to process student accounts. Online induction has been open and accessible since the start of term. We will endeavour to process quicker than this, however, please do not contact the AV Store unless more than 3 working days have passed. You will receive email confirmation when this is complete.

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All AV Store equipment must be booked at least 24 hours in advance through Connect2, as we cannot accept walk-ins, last-minute bookings, or requests made by phone or on behalf of someone else. When you collect, you must bring your MMU ID card, and only the person named on the booking may sign out the kit.

Equipment must be returned on time, complete, and in the same condition it was issued — late returns, missing items, or damage may result in fines, suspension of borrowing privileges, or disciplinary action.

Borrowers are expected to check their kit before leaving and report any problems immediately. All items must be handed back directly to staff — equipment must never be left unattended or dropped off without being checked in.

Long-term loans are only possible during university breaks and must be arranged with staff in advance, depending on demand and availability. Some items, such as specialist cameras, audio equipment, or production kits, may require training, induction, or staff approval before they can be borrowed.

Borrowers are fully responsible for all equipment from the time it is signed out until it is returned and confirmed by staff. If you expect to be late or have an issue during your loan, you must contact the AV Store as soon as possible.

For all booking questions or support, email ahavstore@mmu.ac.uk